Refunds and cancellations

No refunds or cancellations once paid

Every album is designed and printed for you alone, so we can't cancel an order or refund it once you have paid. Please flip through the preview carefully before you approve and pay.

Changes to your album

Until you pay, you can change your photos, pages and cover title as often as you like using your private order link. Nothing is charged until you pay. After you pay you can still make changes for 24 hours; then the album locks for printing.

Free reprint for damage or print faults

We reprint and resend your album free of charge if:

• it arrives damaged in transit, or
• it has a manufacturing fault (for example torn or loose pages, a binding fault, or misprinted pages that don't match the preview you approved).

Email roamanticprints@gmail.com within 7 days of delivery with your order number and clear photos of the problem. We reply within 2 working days. Small differences in colour between a screen and paper are normal and are not a print fault.

Failed or pending payments

If money left your bank account but your order still shows as unpaid, please verify that you submitted the correct 12-digit UTR transaction number. Unlinked UPI transfers are automatically refunded by your UPI app or bank within 3–5 working days. You can also message our team directly on WhatsApp with your payment screenshot for immediate manual verification.